Merry Christmas - Personalized Gingerbread Family Ornament

1. Shipping Information

• All orders are processed within 2-5 business days (excluding weekends and holidays).
  Delivery Time = Processing Time 2 - 5 days + Shipping Time
  
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame is applied with standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
2. Send your request to the Modify or Cancel Order Center if you'd like express shipping.
3. For modification orders, the production time is expanded 1-2 days.  
4. For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
5. A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.

6. Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

7. Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at support@mysowood.com and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the tracking link provided.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, and import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing an order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote locations may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered.
• If your package is lost during transit, please contact us at support@mysowood.com for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage, and we will assist with a replacement or refund.

7. Contact Us

If you have any questions regarding shipping, please reach out to us at support@mysowood.com

This is a personalized product with a customized design.
High-quality material - Made of acrylic plexiglass, nontoxic, odor-free, exquisite craftsmanship, ensuring both durability and a sleek, modern look. The robust acrylic construction guarantees to maintain its elegance and withstand the test of time.
Best technique - All the molds will be put into a square plastic sheet for cutting with laser, our acrylic ornament is designed with precision and attention to detail. Modern UV techniques make durable and vivid colors.
Our acrylic ornament is covered with a protective film to prevent scratches and dust. Simply, remove the film and your product will be ready to display.
Easy to hang - The top of the ornament is perforated, its lightweight and compact size makes it simple to hang on Christmas trees, wreaths, and windows or display it as home decoration wherever you like. The versatile design fits seamlessly into any arrangement, allowing for quick and easy updates to your festive decor.
Versatile decor - Whether you're setting up for a holiday party or a cozy family gathering, this ornament adds instant charm with minimal effort. Its elegant design makes it suitable for Christmas, winter events, or seasonal home decor.
Package: 01 acrylic ornament and rope included for hanging.
 Features

Material: Transparent acrylic plexiglass
Printable area: 1 SIDE
Thickness: 0.12 inches (~ 0.3 cm)
Size:
- 3.5 inches (~ 9 cm).
- 4.5 inches (~ 12 cm).
- 5.5 inches (~ 14 cm).
          Please allow 0.5 - 1 inch differences due to manual measurement.

PERSONALIZATION

Please complete the fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
Text: Standard English excluding special characters, and emojis to ensure the best looking.
Characteristics: Pick one-by-one options that match your description.
In the last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.
Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.